Complaint Policy

VietWellness Tour is committed to providing transparent, professional service and to listening carefully to our customers.

1. Scope

We accept feedback and complaints related to:

• Service quality.
• The booking process.
• Support from our coordinators.
• Appointment errors.
• Staff attitude and conduct.
• Any issues that arise during service delivery.

2. How to Submit a Complaint

You can send a complaint through any of the following channels:

• WhatsApp
• Email
• Our official website

VietWellness Tour's contact details are provided on your service voucher and on our official website.

3. Resolution Process

1. Receive and acknowledge the complaint.
2. Verify the information with you and any relevant parties.
3. Assess the root cause and propose a resolution.
4. Respond with the outcome as soon as reasonably possible.

4. Our Commitments

VietWellness Tour handles every complaint on the basis of the following commitments:

• Objectivity.
• Transparency.
• Compliance with applicable rules and regulations.
• Protection of customer information.
• Safeguarding the legitimate rights and interests of all parties involved.

5. Contact

To submit a complaint or ask any related question, please contact us at info@vietwellnesstour.com.